Terms & Conditions
Latest News

Our service to you:

  • To provide swimming lessons using qualified swimming teachers either Swim England or STA
  • Each lesson is '25 minute duration', with an admin time of 5 minutes per lessons to allow our teachers to colate and record all development information including registration.
  • Fully trained swimming teachers or Aquatic support helpers will work in and out of the water (Stage 1 & 2) teaching the pupils to focus on achieving optimum results by helping support the body if required and aiding in correct stroke technique through demonstration and guidance.
  • To provide, whenever possible, a temporary cover teacher in the event of any absence of the regular teachers failing this lessons will be cancelled as a result & will be rescheduled during holiday periods (half terms, summer holidays, Easter and Xmas (depending on pool availability).
  • To assess students on a continual basis using Aqua Splash continual assessment, with swim England badges and certificates (badges and certificates are not compulsary and are an additional cost of £4.00 per award, any awards achieved will be shown on your childs re enrolment slip for you to purchase) (*Awards are ordered at source during each enrolment period and we aim to give them out to our pupils the first week after the half term holidays).
  • Aqua Splash will endeavour to maintain a maximum class size of 9 children  (from our mayfield facilities) and a class size of 6 children (from our Mansion guest house facilities) Aqua Splash reserves the right to change the size and structure of swimming classes without notice.   
  • Swimming days and times are not guaranteed each term due to class restructuring term by term.
  • Aqua Splash prides itself on our water-based tuition but cannot always guarantee this service in each class.

Parent/Guardian Responsibilities:

  • Parent/Guardian must ensure child arrives on time (5/10minutes) before lesson start time
  • Parent/Guardian must ensure child has been to the toilet to avoid distractions during our lesson
  • Parent/Guardian must not approach poolside unless asked to do so by a child's Teacher
  • Parent/Guardian must ensure all children are kept away from poolside until their teacher calls them forward for their lesson.
  • Parent/Guardian must not allow any child, including siblings to walk/play around the perimeter of the pool.
  • Parent/Guardian must not assist in the teaching of a child during a lesson. Unless for medical reasons.
  • Parent/Guardian must ensure that swimmers are changed in the correct changing rooms provided, not poolside.
  • Parent/Guardian must remain on the premises whilst their child is in lessons (in the event of an evacuation).
  • Parent/Guardian to practice skills/strokes to enhance their childs development and consistency

Payments of swimming fees:

  • All prices are subject to change without prior notice. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer a transaction charge is also added for this method of payment. We accept most major debit & credit cards. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. No payments will be accepted or processed without a valid card payment in the name of the registered cardholder. Payment must be made by the re enrolment due date to ensure swimming places are secured. All places are secured by payment upfront.
  • One to one and two to one teaching services payments - For customers paying 50% upfront and 50% half way through the term (for 1-1 and 2-1 lessons) must ensure payment is made in full by the half way point of the course. The remainding payment in full is still payable in the event you do not wish to continue with the remaining of the current term. We offer this as a flexible payment service NOT as a a flexible pro rata lesson teaching service. Our courses are run as Full school terms not as flexible weekly or half termly lessons. Any customers refusing to pay the remaining courses fee upon leaving our swim school during the current term and who owes the remining term fees will be taken taken to a debt collection agency.  All of our teaching terms in number of weeks and costs are clearley shown on our email, facebook messenger correspondance. 

Bacs Payment

  • Payment made into our nominated bank account
  • Customer to notifiy our swim school office of processed payment (Refrencing there childs name)
  • Enrollment slip completed and returned to office
  • Lessons will not be secured until full payment has been transfered and notification given to our swim school office

Refunds and Cancellations:

  • Aqua Splash Swim School does not offer refunds on cancellations of registration fees of swimming lessons or private hire.
  • No refunds are available for absence through sickness or holiday or if your child moves classes as part of Aqua Splash lesson structure process (i.e. due to progressing in development etc).
  • A notice period of two weeks should be given if not re-enrolling to enable Aqua Splash to maintain class structure and continuity.
  • In the event of a lesson cancellation due to teacher sickness, mechanical failure or any other reason out of Aqua Splash swim school control a replacment cover teacher will be used or if no cover is available at that time/day a replacment lesson will be organised for the end of the current term or in the following terms holiday period i.e. half term, end of term holiday.
  • Please note – No financial refund will be given.
  • Please note - For pre planned staff holidays or events by Aqua Splash during the planned swimming period replacment lessons will be run during a school holiday period as a pre planned replacment
  • Please Note - Aqua Splash cannot guarantee the day and time of your preffered choice, term by term Aqua splash may need to merge and reorganise lessons to ensure class structure is kept throughout swim school. If your child is to MOVE lesson day and time as advised on there enrolment slip you will, once enrolled be contacted to offer a new class development stage appropriate to you child's current assessment. Again it is a place for the development stage (e.g. stage 1, 2 etc) we are guaranteeing not the day and time. Due to limited options term by term new allocated lessons will be offered on a first come first served basis. Please also note that upon enrollment it is a place within swim school you are paying for not a specific teacher. Teachers may change depending on facilities your child swims.
  • During the enrolment period (up until the enrolment due date stated on our letters) from the point letters are giving out we strongly suggest if teacher preference is a priority to write to the swim school office to ask which teachers will be teaching your child if you are to move either classes or facilities. Aqua splash can not always quarantee teacher preference.

Online Shop, Delivery & Returns

*Please note for optical swimming goggle order's, the coulour & goggle design shown on our shop is for illustration purposes only. (Colours & designs may vary)

Delivery

  • we use Royal Mail 2nd Class Delivery; we aim to dispatch your order within 48 hours of your order acknowledgment and are delivered within 2/3days.
  • We stock most merchandise shown on our shop. However if you require a specialist product that is highlighted (specialist) please allow up to 10-working days from your order acknowledgment date.
  • Orders may be delayed due to stock availability new stock may take up to 14-working days to come from our suppliers, we will advise you via telephone or email if this delays your order.
  • Our FREE delivery is for a one way despatch to the client, in the event of a return by a client e.g. swim nappy size swop, due to the client error (ordering a wrong size) a resending charge of £5.00 will be charged to cover, (re postage charge, and administration costs), unless the client returns the parcel with a pre paid parecel bag large enough to hold the specific product. (Size guide for our swimster range is availalbe for reference on the shop)

Returns

  • If you are not completely satisfied with you purchase, simply contact our office and we will forward our office address to allow you to return any items.
  • Returning items must be sent within 15-days of receipt (if posting please send via recorded delivery to ensure proof of delivery).
  • Products must still be in original packaging and in a resalable condition.(unfortuantly optical swimming goggles are non refundale) Swimter water nappies MUST also have be unworn.
  • Receipt from your online purchase must also be sent with your return, if no receipt of purchase only an exchange will be given. If a receipt is given we will offer a full refund or an exchange.

Force Majeure:

  • We will not be liable for non-performances of our obligations caused or resulting from commercial disputes or any other circumstances beyond the reasonable control of the company such as an act of God, riots, civil commotion, flood, fire and legislation.
  • If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items or service ordered, then the customer's liability will be limited to the value of the items or service already supplied together with any associated delivery charges.

Pricing and Print Errors:

  • Prices and specifications are checked and confirmed.
  • While every effort will be made to make them accurate, no responsibility will be accepted for errors and omissions.
  • We reserve the right to alter prices and specifications without notice.

Public Liability Insurance:

  • Full Public Liability insurance is held by Aqua Splash swim school Ltd, which covers all swimmers while attending their lessons. This does not extend further than the pool / changing rooms. Beyond this area any accidents that occur must be notified to the appropriate body and the matter taken up with them.

Child Protection:

  • Parent/Guardian must ensure that swimmers are changed in the correct changing rooms provided. Changing on poolside is strictly prohibited. Children of 8yrs and above must change in the correct changing room according to their gender.

Copyright ©:

  • The contents of this site and other publications from Aqua Splash are owned or licensed to Aqua Splash or are used with permission by the owner.

Photography & Videoing

  • Due to The Child Protection Act we cannot and do not allow any photography or filming in or around the swimming pools unless fully authorised by Aqua Splash Swim School.  We will make the necessary arrangements for a full signed agreement from parents concerned. This excludes our lean to swim programme. 
  • If anyone is found to be taking pictures or filming we will ask for them to stop immediately and may ask for the photos/film to be destroyed.

Waiting list

  • For our most uptodate wating period please contact our swim school office - via our online contact form, facebook live feed or telephone.

Operating from hired facilities

  • Our swim school operates from two hired facilities Mayfield hydrotherapy pool and the Mansion guest house (Woodhouse)
  • There is planned closures during some terms (Spring, summer and autumn) where the managment require use of there facilities.
  • Days/dates of the pre planned closures will be shown on our enrolment letters and on our term calender on our website for our new startes - make up lessons will also be pre planned.
  • Unfortuantly sometimes lessons have to be cancelled out of Aqua Splash swim school Ltd control due to mechanical breakdowns, chemical issues, temperature issues, pool water contamination of for any other reason out of our control. (As a hirer we have to follow the facilities Emergancy action plans) to ensure the safety of every user. Where possible these lessons will be replaced either during the next half terms holidays or the next available school holiday period.

Refer a friend

  • Refer a friend to our swim school & you will receive 5% discount off your course fees when your referred friend starts as an active swimmer, 5% will be deducted from your course fees the following term.
  • Referer must stay as an active swimmer the following term to receive discount on course fees.
  • Discount will be exempt to any other parties.
  • 2.5% will be deducted off one to one and two to one lessons.

Hydrotherapy Hire

  • Cancellation of a session by the client due to sickness or holidays will not be refunded and will still be charged.
  • Sessions cancelled by Aqua Splash will be either re scheduled (depending on pool availability) or credited.
  • All prices are subject to change without prior notice.

Patient Referral Service

  • Patients can self refer or be referred by their specialist or G.P. a referral form is available to down load on our website.

Invoicing

  • Invoices come with a 15-day payment terms.
  • Any invoice which fails to be paid within the 15-day period will incur a 8% late payment charge.

 

___________________________________________________________________________________________________

Certificates Orders

 

To enable our office administrators to process your certificate order we require your completed enrolment slip which will ensure the correct certificate is ordered.

 

Certifcates for post by the customer we reccoment you use the correct stamp on the envolope or even a signed for deliver.

 

Aqua splash takes not responsability for non delivered envelopes once posted.

 

Customer Downloads

pool parties

learn to swim

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of this site have already been set. For more on the cookies we use, see our privacy policy.

  I accept cookies from this website.